There are several types of people, different temperaments, attitudes, etc. They are individual differences. Experiment deal with some types commonly found as follows:

* Bitter: Give him a word of comfort, moral support, as this not only win his sympathy, but also that of others. One of the techniques of human relationship of greater power is goodness.

* Bold: Shorten the duration of contact, giving urgent solution soon or referral to the problem or topic of interest.

* Complex: Avoid touching your weak point, making teasing, jokes, name calling, etc.

* Rushed: Be dexterity in service: if you can not send him immediately, at least show that you are doing as much for it.

* Known: Be courteous without, however, the limits of discretion and mutual respect are exceeded.

* Suspicious: Prefer the use of suggestion, speaking firmly.

* Disoriented: Give detailed guidance, is persuasive.

* Distracted: The way is to be an insistent both, repeating information, etc.

* Fraternal: Do not limit yourself to reciprocate kindness sometimes take the initiative of kindness.

* Inhibited: Be patient and help to "come out of the shell" making it easy answer questions.

* Slanderous: should distinguish those who are just backbiters. With the backbiters, which are the "Gossips", nothing speaks and, if possible, listen less.

* Disturbed: The situation escapes the scope of normality. Depending on the disturbance of the content may be invited to sit, offer a coffee and call the senior management to serve you.

* Smug: When no longer withstand his constant views, do not give the useless and dangerous effort to say what he deserves ¯ simply adopt the distancing policy.

* Vain: Be charitably indifferent, leaving him alone with his sweet and feeble genius of fantasy.

* Angry: First of all, listen; let him speak without establishing discussion ... Having listened quietly all, start the exchange of ideas accepting their feelings. Then stern words of appreciation, emphasizing the education he manifests to hear from you.

then expose your thoughts neatly, impersonally and clearly, because the important thing is to be understood. Give opportunity to him to make inquiries. If challenged, listen again with serenity and start going through the critical path here described. Occasionally refers to him in answer to his name. Exhausted their arguments appeal to the nobility he may not but appreciate provide certification. If at the end of all these maneuvers he still stay angry, one of two things: that "he has even entire reason" and in this case only left him apologize, bearing the consequences, or it is disturbed, and there needs to be helped.