Looking back at 5 stories from the stranger side of air travel in 2018


Southwest Airlines apologises for mocking five-year-old's name

BBC recently reported that when Traci Redford and her daughter, Abcde (pron. Ab-si-dee) were about to board their flight home to El Paso, Texas, a Southwest Airlines gate agent reportedly started laughing. The agent photographed the five-year-old girl’s boarding pass and posted it on social media. Southwest Airlines later issued an apology, saying this was not indicative of the airline’s respect, care and civility, adding it takes great pride in extending Southwest hospitality to all customers.

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