An outage in #British Airways #computer has resulted in #flight delays in many parts of the world. Travellers were angry on this technical problem that resulted in hours long waits at airports. Some passengers also knew that the problem occurred globally. This problem comes after about a month after problem came in Delt that resulted in global computer outage and nearly 2,000 flight cancellations. Less than a month before that failure, Southwest Airlines also faced system failure resulting in more than 1,000 flight cancellations.
People facing problems due to technical problem in British Airways
People from different parts of the world have sent a number of messages to the twitter account of the company. Those messages and complaints are coming from people at airports including Chicago, Atlanta, Boston, Bahamas, and Mexico.
Passengers also faced longer than normal time for checking in at major London airports including Gatwick and Heathrow. Travellers in the U.S. stated that the representatives of British Airways told them that the system failure is there for hours and has affected the travellers throughout the world.
"Apparently computers are taking the #LaborDay2016," tweeted Alex Kintzer with a photo of long line of people at San Francisco airport. It is still not clear, how many flights in the world have been affected.
Response of British Airways
International Airlines Group owned British Airways, which is the flag carrier and is the largest airline in UK. This well-reputed carrier has apologized passengers for the technical problem. In a tweet on twitter, which was a response to a passenger, British Airways wrote: “We apologise to our customers for the delay and we appreciate their patience as our IT teams work to resolve this issue.”
The airline also added, “Our colleagues are doing everything possible to check in customers for their journey.”
In a letter to Alex Kintzer, it was written, “At this time we are experiencing problems with the computer systems. As a result, in order to continue to check-in, in the absence of the computer system, we will be using a manual fallback process."
“Once we begin, check-in will be slower than normal, as information has to be recorded by hand. We are unable to ascertain a time when we might expect the systems to be functional again.”