The police response to the Tunisian terror attacks resulted in unlawful killings, a judge has ruled.
Judge Nicholas Lorraine-Smith has described the police response to the June 2015 attacks at the Riu Imperial Marhaba hotel in Sousse as 'at best shambolic and at worst cowardly.'
38 people were murdered, 30 of whom were British.
But he added that travel operator TUI had not 'neglected' its duties in safeguarding the victims prior to the attack.
Nick Longman, TUI director, said that these were complex issues and that his company was playing a proactive role in promoting the Foreign Office's Travel Aware campaign.
He added that his industry was continually adapting to these situations.
Many families were left disappointed with this response as the judge said there had been no gross deficiencies.
The family of victim Scott Chalkey said that they have been robbed of a future that held laughter and promise for a wonderful man.
Kylie Hutchinson, who represented 22 of the families, said that lessons needed to be learnt from this tragedy.
She added: 'We are currently preparing civil proceedings against TUI.'
Andrew Richie QC, a lawyer who also represented families of 22 of the victims, said Judge Lorraine-Smith discovered 'appreciable security deficiencies' at the Riu Imperial Marhaba.
He said that TUI 'did no audit' before the terrorist attacks commenced.
TUI said it there was no evidence they failed to play their part in protecting tourists.
'How can this be happening?'
CCTV footage captured Jihadist militant, Seifeddine Rezgui, being dropped off by a white van at the rear entrance of the hotel before raiding the hotel's beach.
The van driver is still missing.
The Islamist terrorist showered families relaxing on the beach with bullets.
Holidaymakers were soon storming off, screaming 'how can this be happening.'
There was chaos and confusion as the scenes unfolded.
Rezgui then invaded the hotel and murdered more victims.
He was eventually shot dead by police who ran off to acquire more weapons.
ISIS later claimed responsibility for the attack.
The Foreign Office failed to put Tunisia on high alert after 20 people were killed during terror attacks at the Borba museum in Tunis.
'Unforgivable'
But Allan Pembroke, a survivor, said police officers hid during the attack and that their actions are unforgivable.
Pembroke returned to the hotel to assist Cheryl Mellor, who was severely bleeding after being shot in the arm and leg.
Pembroke said he is haunted by what he saw that day.
He added: 'The police need to be held accountable for their actions.'
However, the Tunisian ambassador to the UK, Nabil Ammar, said security in Tunisia's hotels has considerably improved since the attacks.
'Unfair to blame police'
He said it is unfair to blame the police entirely for this attack.
The Foreign Office continues to place Tunisia on high alert since the attacks.
A Foreign Office spokesman said that they welcome the results of this inquiry and that they are sympathetic to the plights of many families.
The inquest at the London's Royal Courts will continue for several weeks.
